Omekolo

Refund Policy

Last updated: May 29, 2026

We want Omekolo to be useful to you. If it isn’t, we want to make that right.

1. The 7-day free trial

Every new account starts with a 7-day free trial. No payment is collected during the trial, so there is nothing to refund. If you cancel before the trial ends, you are never charged.

2. First-month refund

If you are charged for your first paid month and decide within 14 days of that charge that Omekolo is not for you, contact us and we will refund the payment in full.

3. Subsequent months

Monthly subscription fees after the first month are non-refundable, because the service is delivered continuously through the month. If you cancel mid-month, your access continues until the end of the current paid period and we do not charge you again.

4. Service outage refunds

If the service is unavailable for more than 72 consecutive hours due to a failure on our side (not the WhatsApp / Twilio network, not your phone, not local law blocking WhatsApp), we will, on request, prorate that month and refund the affected portion.

5. Duplicate or accidental charges

If you were charged twice for the same period, or charged after successfully cancelling, contact us with the transaction ID and we will refund within 5 business days.

6. How to request a refund

Send an email with:

  • The WhatsApp number on your Omekolo account.
  • The PayPal or Razorpay transaction ID (visible in your receipt email).
  • A one-line reason — it helps us improve.

Refund requests: billing@omekolo.com.

7. How refunds are paid

Refunds are returned to the original payment method (PayPal or Razorpay). Once we approve a refund, it typically appears in your account within 5–10 business days, depending on your bank and the payment processor.

8. Chargebacks

If you have a billing concern, please contact us first — we almost always resolve it faster than a chargeback. Accounts that file a chargeback without first contacting us may be suspended.

9. Statutory rights

Nothing in this policy limits any refund rights you have under consumer-protection law in your country. Where local law gives you a stronger right than this policy, the law wins.